Question 1

How to set journey properties in JS

Accepted Answer

How to set journey properties in JS

Q: Getting started with journy.io

<h1 id="gettingstartedwithjournyio">Getting Started with journy.io</h1> <img src="https://storage.crisp.chat/users/helpdesk/website/3274d40318d5dc00/image_svvrhu.png" alt="First screen in journy.io" /> With journy.io, you can collect, unify, enrich, and share your first-party customer data. There no need to bother about data syncing services. No cross-tracking or -identity resolution to worry about. Your codebase stays clean and clear. We simplify the process of collecting data and events from website and apps, and allow you to create computed properties (intelligence) on that, before sharing all (native data and computed intelligence) with the tools you're currently using and desire to sync with. | journy.io offers free onboarding! 🚀 Go to the <a href="https://journy.io/book-demo">Onboarding Page</a> and book your 60 minute spot!

Q: Adding an application source

<h1 id="addinganapplicationsource">Adding an application source.</h1> <img src="https://storage.crisp.chat/users/helpdesk/website/3274d40318d5dc00/qnvgyd9yr6_k40rey.gif" alt="Test" /> Here's what you need to do step by step: <ol> <li>Press the [ + ] button in the upper right corner.</li> <li>Choose "Application" as source.</li> <li>Enter App name: Provide a name for your app.</li> <li>Add events and update properties for contacts: Select if the app will be able to add properties and events to the scheme. If not selected, your app will only be allowed to update previously defined properties, and trigger previously-defined event types.</li> <li>Retrieve tracking snippet for websites: Specify if the app will be able to perform cross-app-web tracking. If the option is set, you'll be able to use your own loggin screen as both back-end and front-end identification, and track the user's previous web interactions. </li> <li>Press "Create Application" button</li> <li>A new window opens with the secret API Key</li> <li>Press the key to copy it to the clipboard. Make sure to keep it somewhere safe, as this is they key with which you' send customer data and events to journy.io</li> <li>Press "I securely stored the API key" button</li> </ol> | Tip: journy.io offers <a href="https://journy.io/book-demo">free</a> onboarding! 🚀 Go to the <a href="https://journy.io/book-demo">Onboarding Page</a> and book your 60 minute spot!

You can set journy.io journey properties by a fix set of JS calls, right from within your website or application.

Here's a list of available calls at your disposal:

You can use the following script to identify a journy by email.

|| journy("identify", { email: "john.doe@domain.tld", score: 25 }); email: the email identifying the contact. score: a number from 0 to 100 representing the certitude/probability that the current journey belongs to this contact. If this is set in an email that can be shared, probability is low and should be set to 10, 20, or 30. If this is a log-in/registration screen, chances are much higher that this journey (on this device) is from the owning contact and the score should be set to 70 80 90 or even 100.

||| If a score is set to n, a later identification with lower score < n will not be recorded! Equal or higher scores >= n will have the contact re-identified with new email.

You can use the following script to trigger an event by tag string.

|| journy("event", { tag: "download ebook 15" });

||| Note that all parameter are non-case-sensitive.

Question 2

How to change your plan, and register your billing details

Accepted Answer

How to change you plan and register your billing details

Go to Settings -> Billing and Upgrade journy.io has a simple transparent pricing model, based on amount of contacts and history lookback window.

Billing info

When selecting a paying plan, journy.io asks you to fill in your billing details.

Press 'Save billing info' to save your billing details.

|| Depending on your country, you will be redirected to the correct local pricing, in USD, EUR or GBP.

VAT number

You then have the option to enter a VAT number. Depending on the country (being from Belgium or not), journy.io may charge you 21% VAT. For countries within the EU, a VAT number is still required.

Credit Card details

For paying plans, a credit card is required. Here's where you enter the details.

Invoices

On the last section of the 'Billing and Upgrade' page, you'll find your invoices.

Clicking 'View invoice' wil

Question 3

Adding a website source

Accepted Answer

Adding a website source.

You've just create your business in journy.io, and want to start tracking your website visitors? Great! Follow the next few easy steps and get customer insights as you never had before.

You'll be asked to fill in your website details:

Website domain: This is the URI domain of your website
Enter tracking subdomain (aka tracking proxy): This works as both tracking shortner as well as proxy for internal tracking calls. You'll have to set up a DNS CNAME record as provided.
When set, press "Verify DNS Settings" button to let journy.io verify the address.
Identify users with URL parameter: This allows you to specify if a current user can be identified through a URL query parameter.
Email URL parameter name: Specify the name of the URL query parameter you want to use to identify the current visitor
Remove email URL parameter when user is identified?: After the visitor has been identified, do you want to remove the query parameter from the URL. If the query parameter is used for other tools, do not use this option. In most other cases, it is a best security practice to enable this.
Press "Add domain" button.

You'll now see another window, with

Question 4

Contacts Overview: Accounts and Users

Accepted Answer

Contacts Overview: Accounts and Users.

Next to connections, accounts and users are the main stakeholders in journy.io. While a user is every person that does something on your website (as identified visitor) or in your app, an account is a group of users. In most destinations, that would represent either an account (as well), a company or an organization.

|| journy.io collects properties and events on both account and user level.

Properties and events will be pushed with separate references to accounts and users. Here are some abstract examples:

A user logs into an account; the typical event pushed could be login(accountID, userID), as this concerns both the user and the account.
A user changes his last name; the typical event pushed could be change_last_name( — , userID), as this concerns for user, not any account he's part of.
An account is terminated by the system, (as credit card was rejected); the typical event pushed could be terminate(accountID, — ), as this concerns an account, not any specific user.

This reflects that the view for accounts and users, will indeed respectively handle users and accounts.

Accounts view

Accounts view, representing actions of its users

On the left panel, you can find:

Flow: This is the processed sequence of all first-occurred events.
Users: These are the users that are linked to the account…or which were i

Question 5

Getting started with journy.io

Accepted Answer

Getting Started with journy.io

First screen in journy.io

With journy.io, you can collect, unify, enrich, and share your first-party customer data. There no need to bother about data syncing services. No cross-tracking or -identity resolution to worry about. Your codebase stays clean and clear.

We simplify the process of collecting data and events from website and apps, and allow you to create computed properties (intelligence) on that, before sharing all (native data and computed intelligence) with the tools you're currently using and desire to sync with.

| journy.io offers free onboarding! 🚀 Go to the Onboarding Page and book your 60 minute spot!

Question 6

Adding an application source

Accepted Answer

Adding an application source.

Test

Here's what you need to do step by step:

Press the [ + ] button in the upper right corner.
Choose "Application" as source.
Enter App name: Provide a name for your app.
Add events and update properties for contacts: Select if the app will be able to add properties and events to the scheme. If not selected, your app will only be allowed to update previously defined properties, and trigger previously-defined event types.
Retrieve tracking snippet for websites: Specify if the app will be able to perform cross-app-web tracking. If the option is set, you'll be able to use your own loggin screen as both back-end and front-end identification, and track the user's previous web interactions.
Press "Create Application" button
A new window opens with the secret API Key
Press the key to copy it to the clipboard. Make sure to keep it somewhere safe, as this is they key with which you' send customer data and events to journy.io
Press "I securely stored the API key" button

| Tip: journy.io offers free onboarding! 🚀 Go to the Onboarding Page and book your 60 minute spot!

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